Questions & Answers

Explore our detailed Q&As for immediate assistance. If you have a question that isn’t listed, let us know! We’re constantly updating our FAQs to provide the best support for our members.

 

US Supplier

 

  • What is your return policy?

    • We accept returns within 30 days of purchase for unused items in their original packaging. Contact us for a return authorization.

  • How do I request a refund?

    • Refunds are processed upon receipt of the returned item. Funds are credited back to your original payment method within 5-10 business days.

  • Can I exchange an item?

    • Yes, exchanges are available for unused items. Reach out to us to initiate the process.

  • What if my product arrives damaged?

    • If your product is damaged upon arrival, contact us immediately with photos, and we'll arrange a replacement.

  • How long does shipping take?

    • Shipping times vary based on your location. Typically, orders arrive within 5-7 business days.

  • Do you offer international shipping?

    • At this time, we only ship within the United States.

  • How can I track my order?

    • You’ll receive a tracking number via email once your order ships. Use it to monitor your package’s progress.

  • What payment methods do you accept?

    • We accept major credit cards, PayPal, and Apple Pay for your convenience.

  • Do you charge sales tax?

    • Sales tax is applied based on your shipping address and local tax laws.

  • Can I cancel or change my order?

    • Orders can be canceled or modified within 24 hours of purchase. After that, we cannot guarantee changes.

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    Bargain Shop

     

  • What is our return policy?

    • We offer a 15-day return policy for defective or incorrect items. Contact us to initiate a return.

  • How do refunds work?

    • Refunds are processed within 5-10 business days after we receive your returned item.

  • Can I track my order?

    • Yes, once your order ships, we’ll provide a tracking number for you to monitor its status.

  • What payment methods do we accept?

    • We accept major credit cards, PayPal, and more for secure payments.

  • Do we ship internationally?

    • Currently, we ship within the United States only.

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    Pawlly World

    What currency are the prices do I see in the site?
    All prices are in USD.

    I just placed an order, when will it ship?
    We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.
    Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at pawllyworld@gmail.com

    I am not in love with my order, can it be returned? What if there is an issue?
    We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
    Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

    Can I cancel my order?
    You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

    I have entered an incorrect address what do I do now?
    If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at pawllyworld@gmail.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

    How long does shipping take?
    Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.

    I have a question that wasn't answered, can you please help?

    Absolutely! We are here to help you make your home beautiful! Please send us an email to pawllyworld@gmail.com and we will be happy to assist you in any way we can.
    We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.