Policies

Shipping Policy

Standard Shop:

  • Processing Time: Orders are processed within 1-3 business days.
  • Shipping Time: Typically 5-7 business days for delivery within the US.
  • Shipping Costs: Free shipping on orders over $50; otherwise, a flat rate of $5.99 applies.
  • International Shipping: Available; costs and times vary. Any additional customs duties or taxes are the responsibility of the customer.

Bargain Shop:

  • Processing Time: Orders are processed within 3-5 business days.
  • Shipping Time: Typically 10-15 business days for delivery.
  • Shipping Costs: Free shipping on orders over $75; otherwise, a flat rate of $7.99 applies.
  • Customs Duties: Customers are responsible for any customs duties or taxes.

Custom Products:

  • Processing Time: Custom orders are processed within 2-7 business days.
  • Shipping Time: Typically 7-14 business days depending on the product and destination.
  • Shipping Costs: Calculated at checkout based on order size and destination.

Return and Refund Policy

Standard Shop (Top Dawg):

  • Returns: Items can be returned within 30 days of receipt. Must be in original condition and packaging.
  • Refunds: Full refund upon receipt and inspection of returned items.
  • Exchanges: Available for items of equal value.

Bargain Shop (Dropshipman):

  • Returns: Returns are accepted within 14 days. Items must be unused and in original packaging.
  • Refunds: Partial refunds (excluding shipping costs) or store credit available.
  • Exchanges: Not accepted.

Custom Products (Printful & Gelato):

  • Returns: Custom products are not eligible for return or exchange unless defective.
  • Refunds: Full refund or replacement for defective products only.
  • Exchanges: Not available.

Pawlly World Privacy Policy

Information Collection: We collect personal information necessary to process orders, such as names, addresses, and payment details. Use of Information: Your information is used to fulfill orders and improve our services. We do not sell or rent your information to third parties.

Pawlly World Terms & Conditions

Terms of Service and Terms of Use: By accessing and using our website, you agree to abide by these Terms & Conditions, which include both our Terms of Service and Terms of Use. These terms govern your use of our website and the purchase of products from Pawlly World.

User Responsibilities: You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to use our website in accordance with all applicable laws and regulations.

Service Availability: We strive to ensure our website and services are available 24/7. However, we do not guarantee that our website will be available at all times, and we may suspend access for maintenance or other reasons.

Limitation of Liability: Pawlly World is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our liability is limited to the maximum extent permitted by law.

Pawlly World Disclaimer of Warranties and Liabilities

Product Warranties: Products sold through our Standard Shop and Bargain Shop are covered by the respective suppliers' warranties. Custom products are subject to warranty only if they are defective.

Liability Limitations: Pawlly World disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. We are not liable for any damages or losses resulting from the use of our products or services.

Pawlly World Cookie Policy

Use of Cookies: Our website uses cookies to enhance your browsing experience and to analyze site traffic. Cookies help us provide personalized content and advertisements.

User Choices: You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.

Pawlly World Contact Information

Customer Support: For any questions or issues related to shipping, returns, or general inquiries, please contact our Customer Support team at support@pawllyworld.com.

Legal Notices: For legal notices or disputes, please send an email to legal@pawllyworld.com.